Shipping policy

Eartha & Wolf offers complimentary shipping on all domestic and international orders. At this moment in time, we exclusively ship to the UK and Ireland, the European Union, Canada, Australia and the United States of America. For these international destinations, we offer Delivered Duty Paid (DDP) shipping. Under DDP, we take responsibility for all costs associated with delivering your order to the specified address, including shipping charges, import duties, and taxes. This means the price you pay at checkout is the final cost, with no additional fees due upon delivery. If you wish to receive a shipment to a country not currently included, please email customercare@earthaandwolf.com to see if we can help. 

We aim to ship Vintage and Ready to Wear pieces the next working day (Monday to Friday, excluding Bank Holidays), unless any personalisations are required. If resizing or engraving is requested please allow up to 5 working days before shipment. All Bespoke and Made to Order items are handcrafted in our London workshops so please allow approximately 4 to 8 weeks for dispatch. In some cases your piece may reach you sooner. Please be aware lead times may vary according to the season, such as during Christmas or public holidays, so be sure to allow plenty of time for your order to reach you for any special occasions. Please email customercare@earthaandwolf.com if you have any special dates and we will do our best to accommodate you.  

Once your item has been shipped, delivery times will vary depending on the shipping destination. Please refer to the shipping chart below. You will be provided with a dispatch email and tracking information for all Orders.   

Eartha & Wolf’s bespoke process is explained here on the website. Once your Bespoke item has been completed, you will receive a dispatch email and tracking information. All shipments are discreetly packaged for maximum security. Each item is tracked, fully insured and will require a signature upon delivery. Please note that any missed deliveries may incur a rescheduling fee.

Deliveries to Islands (for example, Tenerife, Majorca, Sicily, etc.) may incur an out of area delivery fee of £24.00. Where necessary, you will be provided with further information, as well as more accurate delivery fees upon order confirmation. 

Please be aware that certain couriers and/or countries issue restrictions when shipping gems, precious stones, jewellery and watches. Therefore, please be aware of your own geographic import restrictions before placing an order with us. Please be aware international shipments, including those to the EU will be subject to customs checks, which may cause delays.