About Eartha & Wolf
Who are Eartha & Wolf?
We’re a UK-based fine jewellery brand specialising in antique, contemporary and bespoke pieces. Born when antique jewellery specialists Audrey & Wolf merged with design-led Eartha Fine Jewels, Eartha & Wolf blends history with modernity, creating jewellery that is beautiful, ethically sourced and deeply meaningful.
For more about our story and values, visit our About Page.
Where are your pieces made?
All Eartha & Wolf pieces are made in the UK, predominantly here in London. Our antique pieces are sourced from the UK, Europe and America.
I’m new to antique or fine jewellery, where should I start?
If you’re new to antique or fine jewellery, we’re here to guide you every step of the way.
A great place to start is by exploring our Engagement and Gemstone guides. With an understanding of the different materials, styles, and options available, you will hopefully feel more confident in your choices.
We also recommend signing up for our mailing list. As a subscriber, you’ll receive an exclusive guide packed with expert advice, tips, and inspiration, perfect for beginners and aficionados alike.
If you have any concerns or need help deciding where to begin, please don’t hesitate to contact us. We’re here to help - and there genuinely is no such thing as a daft question.
How can I contact you?
The easiest way to contact us is via our contact form or at enquiries@earthaandwolf.com. We’ll aim to respond within 48 hours.
You can also WhatsApp us on (+44) 0208 1423 2633 for anything time sensitive. We are a small team so please be patient and leave us a message. We’ll aim to get back to you the same day. Our working hours are 10am to 6pm.
To keep up to date, see our latest pieces and get a glimpse behind the scenes, you can follow along on Instagram and join our mailing list.
Do you have premises where I can come and view your jewellery?
We don’t currently have a showroom to visit, but do welcome bespoke clients into our design studio by appointment. We’re also happy to provide information, measurements, videos and extra photos on any of our pieces via email or Zoom - feel free to ask!
Throughout the year we host pop ups and events at which you can meet us and view the jewellery in person. Keep an eye out on our Instagram and emails for news of our next one.
Ordering & Delivery
How do I place an order?
Placing an order with Eartha & Wolf is simple. Browse our collections online and add your chosen piece to the cart, after which you can checkout directly. If you have any questions about our pieces or payment, please email us on customercare@earthaandwolf.com
What payment methods do you accept?
We accept all major credit and debit cards, including American Express, as well as PayPal and bank transfers. If you need assistance with payment, please contact us directly.
How long will it take to receive my order?
We aim to dispatch unaltered antique, vintage and ready to wear items the next working day, but during busy times, such as Christmas and public holidays, it may take longer. So please allow plenty of time for your order to reach you for special occasions. Engraved or resized items can take up to 5 working days, and bespoke and custom pieces can take between 4-8 weeks before the order is dispatched.
Delivery times vary depending on your location. Typically, from the point of dispatch, UK orders are delivered within 1-3 working days, while international orders may take 2-5 working days, pending customs clearance. Please refer to our Shipping Policy for more information.
How much does shipping cost?
We offer complimentary shipping on all domestic and international orders. Please refer to our Shipping Policy for more information.
Do you offer next day delivery? My order is urgent, can you help?
If the item is ready to wear, we may be able to offer same day dispatch. You can WhatsApp us on (+44) 0208 1423 2633 for anything time sensitive and we'll see what we can do!
Can I track my order?
All jewellery is sent via secure delivery or courier. We’ll let you know via email as soon as your order has been dispatched, including a tracking number so you can follow your jewellery’s journey.
Do you offer international shipping?
At this moment in time, we exclusively ship to the UK and Ireland, the European Union and the United States of America. If you wish to receive a shipment to a country not currently included, please email customercare@earthaandwolf.com to see if we can help. Please note that international customers are responsible for customs duties and taxes. These charges vary depending on the destination country and are not included in the price of the item. Please refer to our Shipping Policy for more information.
Can I pick up my order in person?
We may introduce this option in the future, but do not currently offer in-person collection for online purchases.
Gifting
Do you offer a gift service?
Yes, we do! The Eartha & Wolf gifting experience is the ultimate way to show your loved one how much you care. We offer personalisation on our jewellery, gift wrapping at checkout and an online gift card. Check out our Gift Edit for the festive season.
What gift wrapping can I expect?
All Eartha & Wolf pieces are housed in our iconic jewellery boxes. Simply select the free gift wrapping option at checkout and you will receive your piece lovingly wrapped in our luxurious gold paper finished with our signature blue and gold branded ribbon. For more information on our gifting experience and gift receipts visit our Gifting page.
Can I ship directly to the gift recipient?
Yes you can! Simply complete the recipients delivery information at checkout and be sure to include their correct telephone number and email address as the courier may need to get in touch with them before delivery. All Eartha & Wolf pieces will require a signature upon delivery. Please note any international deliveries are subject to customs and duties which is the resposibility of the recipient. Please refer to our Shipping T&Cs.
Can I exchange a gifted item?
Absolutely. As long as your gift has not had any personalisations, you are able to exchange your gift for anything on our Eartha & Wolf website. Please refer to our Exchange policy for further information.
Do you offer gift cards?
Yes, we do! Please follow this link to find our Eartha & Wolf gift card. Alternatively you can visit The Gift Edit for more inspiration during the festive period.
How do I redeem my gift card?
You may redeem your gift card by entering its unique code in the appropriate field during checkout. If you need help with using your gift card, please contact us on customercare@earthaandwolf.com
How do I create a wishlist?
Wishlists are an easy way to save your favourite Eartha & Wolf pieces ahead of any special occasion or to share with your loved ones. Simply create an account and anywhere you see the heart symbol, save your favourite piece to see it in your account!
How can I share my wishlist with my loved one?
Simply head to your wishlist by clicking on the heart icon on the homepage, then click share wishlist which will generate a link for you to share with your loved ones.
Returns & Exchanges
What is your return policy?
We hope you love your Eartha & Wolf jewellery, but if for any reason you need to return it, you can request a return within the first 14 days of purchase. The item must be in its original condition, all packaging and documentation included. Please contact us to arrange a return.
Bespoke or personalised jewellery may not be returned unless faulty. This does not affect your statutory rights. Please check our full T&Cs for more information.
How do I return an item?
To request a return, please read through our T&Cs before contacting us at customercare@earthaandwolf.com. Please note, return shipping costs are the responsibility of the customer unless the item is faulty.
Can I exchange an item?
Yes, we offer exchanges within 14 days of delivery. Please email us on customercare@earthaandwolf.com to reserve the item you’d like to exchange for and arrange a return. If exchanging for a higher value item, we’ll take payment for the difference before dispatch. Partial refunds for lower priced items will be issued on dispatch. Please refer to our T&Cs for more information.
I think my jewellery is faulty?
In the unlikely event that your jewellery arrives damaged or faulty, you have 30 days from receiving your item to notify us and request a return.
We will work with you to resolve the issue, either through repair, replacement or refund, depending on the circumstances and your preference. Please refer to our Terms and Conditions for more information.
Can I return or exchange bespoke, custom made or personalised jewellery?
As bespoke and custom made jewellery is designed specifically for you, we are unable to accept returns or exchanges on these items. But don’t worry - the bespoke process will include opportunities to make sure you are happy with design and fit before your piece is made, so we’re confident there will only be good surprises! Please read our T&C's for more information on returning pieces that have been altered or resized. If you need adjustments to fit, please email us on customercare@earthaandwolf.com and we’d be happy to help.
What should I do if I need to return a gift?
If you need to return a gift, please contact us. We may be able to arrange an exchange as long as it meets our return policy criteria. Please provide as much information as possible, including the order number or purchaser’s details.
Personalisation
How can I personalise my jewellery?
We can alter the ring size and add personalised details to most pieces of jewellery, such as engraved dates, names or messages. Simply message us to discuss your ideas.
What is your ring resize service?
Eartha and Wolf provides complimentary resizing for all rings purchased from the Vintage and Ready to Wear collections. Please refer to our Resize page for more information. If you are an engagement client, we've got you covered too.
How do I know my ring size?
Check out our useful Ring Size guide and if all else fails get in touch and our frinedly team will help you out.
Do you offer engraving?
Yes - on most pieces. Please contact us to discuss your engraving ideas.
Please note that engraving adds an additional 3-5 days
to our standard delivery timeframe.
Bespoke Jewellery
I’d like to create something bespoke - how does the process work?
At Eartha & Wolf, creating bespoke jewellery is a personal and collaborative experience. Whether you're designing an engagement ring, reimagining a beloved heirloom, or crafting a unique piece from scratch, we guide you through every step. Learn more about our bespoke jewellery process here.
Can I use my existing stones or jewellery in a bespoke piece?
Absolutely! We specialise in giving new life to antique or vintage stones and heirloom pieces. Incorporating existing materials or reworking your jewellery is something we love to do. Discover more about how we can help you create something truly unique on our Bespoke page.
How long does it take to create a bespoke piece of jewellery?
The timeframe can vary depending on the complexity of the design, but it generally takes between 4-8 weeks. We’ll give you a clear estimate during your consultation and keep you informed throughout the process. For more details, visit our bespoke page.
What is the difference between bespoke and custom jewellery?
While both bespoke and custom jewellery are made to order, bespoke pieces are entirely unique, designed from scratch with your input. Whereas custom pieces are based on our existing designs and tweaked to your specifications - changing the diamond carat weight or finger size for instance. Personalised pieces are those which have had small personal additions made to them - for instance, an added stone inside the shank or an engraving.
I’d like to design a bespoke engagement ring or wedding band, can you help?
Creating bespoke engagement rings and wedding bands is something we love. As with all our bespoke work, whether you have a clear idea or need inspiration we’ll work closely with you to design a piece that perfectly captures your story.
From selecting the ideal gemstones to choosing the right metal and style, Pandora will guide you through the process, ensuring every detail is considered. We’ll help you craft a ring that feels deeply personal and is uniquely yours.
Aftercare
Do you offer aftercare?
Yes, we do. All Eartha & Wolf pieces are designed to last a lifetime but if you require any personalisations, resizing help or simply have questions about care, we are always delighted to hear from you. Please refer to our Aftercare page for more information.
my fiancÉ proposed but the ring doesn't fit, can you help me?
We know how important it is that your engagement ring fits just right. We are always secretly delighted to have our couples get back in touch for resizing, so we can hear all about the proposal and engagement! You are welcome to get in touch to arrange an in person or virtual appointment for sizing help, alternatively you are welcome refer to our Size Guide for more information.
Should I get my jewellery regularly checked?
Absolutely. Fine jewellery requires care and attention over the years. We recommend a thorough check over and clean every year or two to make sure your piece is in tip top condition for generations to come. For more information you can get in touch with our friendly team.
I’ve broken or damaged my jewellery, can you help?
Of course! Email us on customercare@earthaandwolf.com and we’ll be happy to discuss your options.
i need to get my jewellery insured, can you help?
If you require documentation for insurance purposes we are happy to provide this. Get in touch here to enquire.
Care & Materials
How should I care for my fine jewellery?
With just a little careful attention, your fine jewellery will last a lifetime and beyond! The best and easiest way to clean most fine jewellery is with a soft toothbrush (a baby one is perfect) and a gentle solution of warm soapy water. Make sure you do this in a cup to avoid losing anything down the sink! Dry with a soft cloth, and store inside your Eartha & Wolf box it came in.
We don’t recommend the use of chemical cleaners, even those marketed for jewellery, or ultrasonic machines. It is possible to damage delicate jewellery, such as those containing emeralds or opals, and such extensive cleaning is rarely necessary. We deep clean and restore all our antique jewellery before offering it for sale.
Read more about caring for your jewellery in our Gemstones & Care Guide.
What types of gemstones do you use inyour fine jewellery?
We work with a wide variety of gemstones, including sapphires, rubies, emeralds, aquamarines and more. Each gemstone is ethically sourced, whether it is an antique stone or one sourced from our network of trusted suppliers. We take care to ensure all our stones meet high standards of quality and provenance.
Can I trust the quality of your vintage and antique jewellery?
Absolutely - antique jewellery is our speciality. Every piece of vintage and antique jewellery we sell has been carefully curated, restored and assessed by our expert team to ensure it meets our high standards of quality and craftsmanship.
If a piece can’t be rescued or we have had to replace main stones, we still want to give it a new life. In our Reimagined collection, antique pieces and materials are thoughtfully reworked into beautiful new designs that retain their historical charm.
Our Ethics
What makes Eartha & Wolf an ethical jewellery brand?
Our ethical promises are at the heart of everything we do. From responsibly sourced gemstones and conflict-free diamonds to our commitment to fair working conditions, we strive to create jewellery that is both beautiful and ethically made.
We are committed to working with suppliers who believe in fair practices, ensuring that everyone involved in the creation of our jewellery benefits from their work.
We like to think our ethical promises go beyond the basics, truly reflecting the values that matter most to us. Find out more on our Ethics page.
How do you ensure your jewellery is sustainably made?
Antique jewellery is intrinsically sustainable, and we love using existing pieces and materials wherever possible.
When we’re crafting new jewellery, sustainability shapes many of our sourcing and production choices. We use recycled and SMO (single mine origin) materials wherever possible and use local and UK based artisans for our production. Even our packaging is sustainable, right down to the bow!
Are your diamonds conflict-free?
Where we source new stones, we work with suppliers who share our values, ensuring that every stone is conflict-free. All our diamonds adhere to the Kimberley Process and we adhere to the World Diamond Council's System of Warranties which ensures the responsible sourcing of diamonds. Learn more on our Ethics page.
Antique diamonds by nature are sustainable as they are recycled, and we follow our guidelines on sourcing to make sure our antique stones come from conflict-free countries wherever possible. If there is a lack of provenance, we will only work with trusted suppliers to share our values.
What is the Kimberley Process?
The Kimberley Process is an international certification scheme established in 2003 to prevent the trade of conflict diamonds (also known as blood diamonds). Requiring participating countries to certify that their diamond exports are conflict-free, the Kimberley Process allows retailers and shoppers to know diamonds are sourced responsibly.
Any new diamond you buy from us is certified as conflict-free. For more information, you can visit the official Kimberley Process website here https://www.kimberleyprocess.com/en
Please note - no one can know the original provenance of antique diamonds, whether in an antique or reworked piece. However we can guarantee all jewellery has been thoughtfully sourced by us, and we believe that reusing these old and beautiful stones will always be the most sustainable and ethical option. If you have any questions about diamonds and gemstones, please reach out here - we’d love to chat over the options!
Are your gemstones ethically sourced?
Where we source new gemstones, we work with suppliers with a transaparent pipeline or mines with fair working conditions. Many of our gemstones are antique, which we’ll either use in all their original glory or (if necessary) recut and re-polish.
While we do our best to ensure all of our diamonds and gemstones are from conflict-free countries and are mined from a resonsible source, we cannot guarantee this with every antique or vintage piece due to provenance not always being present. We do, however, only source from responsible suppliers that share our values. Learn more on our Ethics page.
Is your gold sustainably sourced?
All Eartha & Wolf made pieces are crafted with recycled gold and platinum. We source our gold from trusted suppliers and use recycled and SMO (Single Mine Origin) wherever possible. Any pieces that are SMO will be clearly stated on the product page and hallmarked with the relevant mark.
Do you hallmark your pieces?
Yes, we do. All Eartha & Wolf collection or bespoke pieces will carry our authentic sponsor's mark and UK hallmark.
Hallmarking is a process that verifies the authenticity of precious metal items in the UK and is regulated by the Hallmarking Act of 1973. It is compulsory to include; the sponsor's mark, fineness mark and Assay office mark.
Our Antique jewellery may not carry a full hallmark or stamp. This can be due to the piece being made outside the UK (where there are different practices) or a partial mark due to age or wear of the piece. Rest assured our experts are well versed in recognising hallmarks, import marks and even important sponser's marks. These marks aid our specialists in determining the age and country of origin of the piece.
Are you a member of any trade organisations?
Yes, we are! We pride ourselves on working towards a responsible future with our suppliers and customers. We are always working tirelessly behind the scenes to invest in staff training and development, so we can offer you the best possible service and peace of mind.
We are a proud member of the NAJ (National Associaton of Jewellers) and are working with the RJC (Responsible Jewellery Council) towards our future membership.
We are also vetted by the WDC (World Diamond Council) in order to guarantee our diamonds are conflict-free.
We work with trusted Antique and Vintage jewellery suppliers who are accredited by LAPADA
